Apple tv app not working on xfinity

Internet connection is strong. Have restarted Xfinity X1 box multiple times and have emptied locally stored app data from Xfinity X1 box. Page content loaded. Oct 7, PM in response to ScottBojko.

Internet connection is strong. Have restarted Xfinity X1 box multiple times and have emptied locally stored app data from Xfinity X1 box. Page content loaded. Oct 9, AM in response to GregS Slower tiers of Wi-Fi connections might not be fast enough to stream HD video content. As mentioned in the article, when doing so "the Apple TV app restores it to original settings and removes your personal information".

Apple tv app not working on xfinity

Sunday, April 16th, AM. Google TV box. I have tried rebooting the X1 cable TV box. I thank you for your attention. Accepted Solution. Hello ventruejusticar , thanks for reaching out for help on our forums! Are you receiving an error message or code on the screen when attempting to launch Apple TV on your X1 cable box? Do you know if you're using an X1 cable box or a Flex streaming box? Nothing ever happens beyond that point. The app does not launch.

Does anybody know what the problem could be?

This section lays out easy steps to get your app up and running again. Start by ensuring your Apple TV and streaming device are connected to the internet. Wireless issues can often be fixed by moving the router closer to your Apple TV or by using a wired connection. Check the network status on your device and run a speed test. If the connection is weak, reset your router or contact your internet service provider. Often a simple restart can solve the problem. Then, turn off the device and wait a minute before turning it back on.

Tuesday, March 29th, PM. I have tried times to sign into appletv thru the xfinity app platform. Frustrated is an understatement to describe my experience. Please assist. Official Solution. Here is an interim solution provided by Apple that should help to resolve the issue. Please follow the directions below:. Please let us know if you continue to experience issues. I can understand your frustration and I would love to help resolve the trouble with accessing appleTV. If you could please send me a direct message with your name, service address and apple TV ID.

Apple tv app not working on xfinity

My Apple TV 4K has been the center of my entertainment setup for a while because of the number of streaming services that are available. So, I was stuck using the app on my phone or laptop. Open the app, follow the on-screen instructions and login with your Xfinity credentials to start using it. Any network issues should also be brought to Xfinity support since you need the internet to access the app. As it turns out, you can save live TV recordings to it from anywhere as long as you have the app. Which is awesome because when I want to watch a sports event that coincides with my work time, I can just open my phone and set it to start recording. You can also download any of these recordings to your devices to watch offline, but keep in mind you can only store up to hours of recording. It might be due to network issues or the app might be bugged. Reconnect your Apple TV to the router, and uninstall and reinstall the app.

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Glad your worked too. NoPicklez 6 months ago parent next [—]. Welcome to Apple Support Community. Apple, you out there? Can you initiate a direct message and start with your full name and address? Godspeed though. Get started with your Apple ID. Xfinity Flex users should check their internet connection and confirm if their device is using the home Xfinity network. Perhaps you can get someone with them to reprovision the box, whatever that means. Weeks with no Apple TV and no help from xfinity. Show more Less. We are glad to take a closer look at this for you. Wondering how Siri can help you with…. Sign in Sign in corporate. DoesntMatter22 6 months ago prev next [—] I've worked on the backend systems at Comcast that control this.

This section lays out easy steps to get your app up and running again. Start by ensuring your Apple TV and streaming device are connected to the internet. Wireless issues can often be fixed by moving the router closer to your Apple TV or by using a wired connection.

That just sounds like good business. I got the same message, however it did not log me out of any of my other apps I was signed into so there was no impact to me or my apps. There are probably few people at comcast themselves who could tell you that. Loading page content. Have restarted Xfinity X1 box multiple times and have emptied locally stored app data from Xfinity X1 box. Also restarted Xfinity box numerous times. Xfinity Flex users should check their internet connection and confirm if their device is using the home Xfinity network. Learn Expand child menu Expand. Learn more Sign up. Ask a question Reset. I decided to click on it.