Xbox refunding

Home Home. Digital Game Purchase Refund Terms.

Home Knowledge Base Xbox. The Xbox refund policy is quite straightforward. Microsoft allows for the return of digital game products, as long as the refund request is made within 14 days of the purchase date. The eligibility for a refund also hinges on meeting certain criteria that Microsoft has put in place. When cancelling an Xbox subscription , users can opt to turn off recurring billing.

Xbox refunding

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month. Available for the last subscription charge. For more info, go to:. Countries with prorated refunds for Microsoft subscriptions.

Refunds for digital games include Microsoft Store digital game offers, Xbox apps excluding movies and TV appsxbox refunding gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device, xbox refunding. Upon submitting a refund request for an Xbox game or service, consider a few financial aspects. We'll contact you with updates, or you can check the Refund status tab.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges.

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final. In rare cases, such as with the bug-ridden launch version of Cyberpunk , Microsoft will relax its rules on refunds. However, this is only if the company deems a product not fit for purchase. For an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account.

Xbox refunding

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

Craigslist sudbury

A prorated refund may be offered depending on the timing of the cancellation and the terms of service at the time of purchase. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. Prevent unauthorized purchases on Xbox consoles. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:. Yes No. Account protection. Any additional feedback? Notes: Single items from within a bundle cannot be returned. Resolved my issue. I have an issue with a third-party payment. Next Continue.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return.

Consumer and Regulatory Information. Any additional feedback? Thank you! Additional offer terms. The process involves certain criteria, such as timeframe and eligibility, which the Xbox support system outlines. When seeking a refund from Xbox for any purchase, understanding the steps involved is crucial. If your account shows that no Xbox subscriptions are set to renew but you still see a charge on one of your cards, your payment option may be associated with another Microsoft account holder who has an Xbox subscription such as another member of your Xbox family group. Refunds for digital games include Microsoft Store digital game offers, Xbox apps excluding movies and TV apps , digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device. If your request is denied, you can contact Xbox support for further options. Refund eligibility. Home Home. To learn more about requesting a refund, go to:.