Videotron internet customer service

Check out our Connection support.

Customer service dedicated to local businesses. Every business deserves a tailor-made service. Get products and services that meet your business needs, thanks to the expertise and availability of our customer service advisors. Write to us. Our business solutions specialists are committed to provide personalized support and design a solution tailored to your needs. Our customer service is dedicated to local businesses. Our advisors will offer you a tailor-made service.

Videotron internet customer service

Changes have been made to Voicemail. Learn more. Log in. Connection support. Discover the legal information concerning the regulations, terms, and conditions surrounding our Internet, Television, Mobility, Helix, and Home Phone services. Discover our telecommunications solutions adapted to people with visual, hearing, cognitive, or physical impairment, or with a language disorder. Enable Parental Control on your Wi-Fi network and TV to ensure safe and appropriate entertainment for younger children. How to enable Helix Fi Parental Control. In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services. See more details.

Visit our Support section to get information about your services and products or get help with the most common issues. Imevesweet example, learn how to log in to your videotron internet customer service, understand your invoice, change the TV channels in your plan, optimize your Internet connection, track your mobile data usage or enable security and parental control features.

Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2. If you were not satisfied in step 1, please send an email to our specialized agents by filling the form. If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below.

Learn how to properly manage and use your Internet service. Learn more about how it works and check out our troubleshooting solutions. Do some of the Internet-related concepts seem complicated to you? Get simple explanations in our Internet lexicon. Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Skip to content. Internet lingo Do some of the Internet-related concepts seem complicated to you?

Videotron internet customer service

Thanks to unlimited downloads, included with your Helix Internet plan, and the continuous optimization of your connection, enjoy an ultrafast, high-performance Internet access no matter how many users and devices are connected. With the powerful Helix Fi gateway, take advantage of a connection with unparalleled performance to easily connect all your wireless devices and smart equipment to the network. If needed, add a Wi-Fi pod to extend your coverage in the most remote areas and all the way outside. Which Internet speed should I choose? You voted Videotron 1 for the clarity and simplicity of information provided. Helix Internet offers several choices of Internet speed to meet all types of needs. More details to choose the right Internet speed. Helix services are full of technological perks such as voice command, cross-platform TV interface, Helix Fi app and Advanced Security.

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Do you use the Customer Centre as well? For any questions regarding subscriptions, billing or service management, you can contact Videotron Customer Service from abroad by calling from your cell phone free service from abroad. Log in to My Account. Configure your videotron email. To do so, log in to the platform corresponding to your services:. As soon as possible following receipt of your online form, a specialized agent will call to assist you regarding your request. You can also contact us online, but we remind you that in order to use your cell phone abroad, you must take a few steps before leaving. Skip to content. Get help by choosing a category. Our goal is to migrate all our services to this user-friendly platform.

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement.

How can we help? Find out how to organize the move of your devices. I forgot my username or password to log into My Account or the Customer Centre. Your ID is the email address we use to send you your invoices and share news and information about your Helix services. Your inquiry will be handled within 24 to 48 hours of receipt by a specialized agent. Most problems can be addressed during this step. There are add-ons and plans that can help you reduce your costs abroad or even avoid roaming charges. Check out our connection support tips. All you need to do is create your password:. Customer service dedicated to local businesses. Small-sized Businesses Customer Service 1 to 25 employees. Frequently asked questions about support.