Troubleshoot ps4 controller

Make sure the battery works, check the connection, and disconnect it from other devices. Jump to a Section. If you find that your PS4 controller won't connect to your Troubleshoot ps4 controller, then you may be dealing with a firmware problem, interference, a bad battery, or a number of other issues.

Diagnose and fix the most common problems plaguing your PS4 controller with these step-by-step DIY troubleshooting guides. Check out the Answers forum for more troubleshooting help for your specific issue. Maybe someone has already solved the same issue you are experiencing. Badges: My command buttons on my DualShock4 do not respond, even after a manual reset.

Troubleshoot ps4 controller

Get quality repairs and services, free diagnostics, and expert help right in your neighborhood. Our experts help you get the most out of your plan with premium expert tech support. September 28th, But what's wrong with it? Here's a guide from our tech experts to fixing your PS4 controller. Here are some possible causes, according to Asurion Experts:. If you're dealing with one of these issues, here are the steps you should follow to solve it. If your DualShock 4 is on but not responding, you can try to re-pair your controller with your console this is known as a soft reset. To do this, you'll need a second, working DualShock 4 controller to work through these steps. If the system is recognizing the controller but it's still not working, you may need a software update. Try this:. Make an appointment, or visit your nearest store today. Schedule a repair. Check the buttons to see if anything is sticky, loose, or cracked.

Try using your controller again after a reboot connecting it via a USB cable if needed and see if that helps. Make an appointment, or visit your nearest store today. If nothing has worked to get your controller troubleshoot ps4 controller and running, try these easy fixes.

You can use your controller away from your console. Find out more about compatible devices, applications, and feature support by visiting the guide below. When using your PS4 console, you can check your controller battery level by pressing and holding the PS button on your controller to show the Quick Menu. The controller battery level is displayed on this screen. If you've followed the above instructions but believe your controller is not connecting properly, please visit the PlayStation Repairs diagnostic tool.

Most of the time, your DualShock 4 controller probably works fine. But when your PlayStation 4 controller isn't responding or disconnects randomly, it's frustrating. Let's look at fixes for when your PS4 controller is not working, so you can get back to playing. Normally, when you press the PS Button on your controller, it should turn on and connect to your system. However, when it's not connecting, you'll instead see the light bar on your controller flash for a bit, then turn off.

Troubleshoot ps4 controller

PS4 gamers know all too well how a bad controller can ruin their day, but you don't have to put your gaming on hold or go out and buy one of the best PS4 controllers when yours is on the fritz. Here are some common issues you may run into with your DualShock controller, as well as suggestions on how you can fix them. Sometimes, during the PS4 controller troubleshooting process, it just fails to sync with the console. It's worth noting that the PS4 uses a standard Bluetooth connection, so if you use your controller with multiple devices — such as your PC, smartphone, or tablet — you'll want to make sure it's not connected to anything else while you're trying to connect it to your PS4. If you're still experiencing issues connecting your DualShock controller to your PS4, it could also come down to the USB cable you're using. I've had cables that perfectly charged my phone, but won't connect my controller to the PlayStation. That's mostly due to small dents the DualShock is sensitive to that other forms of technology aren't.

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From the controller : Press and hold the PS button for about 10 seconds to turn off your controller. Your first step should be to connect the controller using the microUSB cable that's usually used to charge it. It will be the one without the green dot next to it. Expect extended turnaround times. Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. Protection plans. Have you used your PS4 controller with a PC or Mac , connected it to your phone, or used it with any device other than your PS4 console? Make sure the battery works, check the connection, and disconnect it from other devices. Make sure to follow steps exactly for best results. From the PlayStation dashboard :. If your controller is relatively new, it may still be under warranty.

Make sure the battery works, check the connection, and disconnect it from other devices.

Replace the PS4 analog sticks. If your controller still won't connect to your PS4, you might need to get support from Sony. DualShock 4 Touchpad Not Working. Try using your controller again after a reboot connecting it via a USB cable if needed and see if that helps. Naseem Speach Tech Expert. Choose Accept to start the update. Sync your PS4 controller. This will revert your controller to its factory default settings, but don't worry—you won't lose your saved game data. If you're dealing with one of these issues, here are the steps you should follow to solve it. Skip to Content.