Switch from shaw mobile to rogers

I'd hold off from doing this transfer. Shaw Mobile is going to Videotron.

So far the transfer from Shaw Mobile to Rogers has gone reasonably well. My family has two phones, and we did them both within 15 minutes of each other. One phone iPhone 5s went very well. Was immediately on Rogers, and the phone number transferred within 15 minutes. The second phone iPhons 6s we immediately on Rogers and working on the temporary number, but it has been almost 24 hours and the number still hasn't transferred. I see it in my account as "ongoing transfer request", but I don't understand why the transfer would be almost instant for one phone but the other takes most than a day.

Switch from shaw mobile to rogers

I am new to Rogers and after 7 days of talking with people I am baffled and shocked by Rogers. Like others reporting here, what we agreed to on the phone was followed up by an agreement that reflected nothing that we discussed. Rogers was unable to get its technology to work for wifi calling and tried to up-sell us to a Rogers phone. I spoke to managers. One bullied us until were were quite upset and refused to listen, and another claimed Rogers was an independent company with its own plans and conditions, and Rogers is under no obligation to offer Shaw customers plans similar to those they had with Shaw. She went on to say if we don't like the conditions go elsewhere. So the deal on the Shaw site seems to no longer apply. A warm welcome to our Community and congrats on your first post with us! We're elated to have you on board with us! It doesn't sound like we've started our relationship off on the right foot. Did you recently migrate your mobile services from Shaw to Rogers?

The process they're doing is basically the same as if you're going from Shaw to Telus or Shaw to Bell or Shaw to any other mobile provider in Canada - they're transferring your number to the new provider. Visit Rogers.

I had a very frustrating experience with Rogers today lasting more than an hour. They called me to migrate from Shaw Mobile to their service, but they did not give me any written confirmation of the offer. They claimed that I would get 6GB of data for my 2 or 3G plan, free roaming in the US, and a fixed price for five years. However, they also required a credit check, which they failed to complete. They tried three different credit cards and my driver's license, but they could not verify my identity. They did not provide any clear information about that. I have a spotless credit score and record and this shouldn't be happening.

Most Shaw Mobile customers moved to Rogers to keep an equivalent plan and price. We cancelled the remaining Shaw Mobile lines on December 21, If you wish to reactivate your line, please contact Rogers at by the end of the day on January 3, Learn more. Effective Tuesday, June 6, we began inviting Shaw Mobile customers to transfer their mobile service to Rogers. Customers can migrate their service and keep their same mobile number and pay the same plan price they do today. Starting July 21, we'll begin messaging Shaw Mobile customers who have not yet transferred their mobile service to Rogers.

Switch from shaw mobile to rogers

I keep getting messages I will be cut off and deleted. But their does not work and when I phone there is no answer and on hold wait for an agent for over an hour. I need to wait for the package. But yet there is no package! My phone will be cut off according to the messages soon! Go to Solution. Hoedog -- are you trying to switch your Shaw Mobile account to Rogers, or are you trying to switch your Shaw Home Phone service?

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Migration from Shaw Mobile to Rogers Mobile. Many years ago after I left Rogers they still appeared on my Transunion and Equifax reports as having an active account with them. Labels: Labels: Customer Service Porting. What you missed was that Videotron did not want Shaw mobile customers because most of them were on a zero dollar plan. I received a new sim card for my IPhone, inserted works with temp phone number logged into my online account to check on the transfer of my existing phone number but it has not transferred for 2 day. Accepted Solutions. Beginning April 4, , all current Shaw Mobile customers will have the opportunity to move their wireless service over to the Rogers Mobile coast to coast network while maintaining the same rates they currently enjoy with a five-year price commitment. Today I received an email from Rogers saying: Rogers and Shaw are now one company and all Shaw Mobile customers must transfer their mobile services to Rogers to avoid disruption to your mobile services. When switching from Shaw Mobile to Rogers Mobile, you will be eligible for the same number of lines and can keep the same phone numbers you have today. Hi Puffle , Welcome to the Community!

I am new to Rogers and after 7 days of talking with people I am baffled and shocked by Rogers.

Learn more. Tyrant to JimElliott. After we reached an agreement I wrote thank you emails to all government contacts and received an email from the Minister of Innovation, Science and Industry which reads, in part :. Any issues you chat with Rogers support and if you can't get anywhere, file a complaint with the CCTS. If your new plan isn't in your transfer kit, please contact us at 1— and we can help in moving you to the correct plan. A few complaints like these should grab his attention. If you downgrade your Internet tier, the amount of your mobile discount may be impacted. The temporary number they assigned me stopped working , and the old number is also not working!!! I really need my Shaw mobile number get connected as soon as possible because I have been waiting very important calls including surgery date It's generally suggested you temporarily have another phone with the Rogers SIM card in it because while the transition happens, one phone or the other might ring, or both. I have just finished wasting 3 hours on chat and on the phone to Rogers and Shaw. I'd hold off from doing this transfer. After all the mistakes had been identified, I had the option to go to a Rogers location or wait days to get the correct SIM card in the mail. Did you mean:.