Sceis help desk

Richland County, SC. Conducts training sessions for End Users and provides hands on assistance at USER's desk related to the functions performed by the User. Assists in trainings to sceis help desk employees for both Finance and SRM as needed and also does quarterly refresher course trainings as needed. Updates any training materials as needed when changes occur.

Login Step 1. User name. Password Management Instructions. The South Carolina Enterprise Information System : implemented to standardize and streamline business processseimplemented to standardize and streamline business processses within the government of South Carolina. These applications will replace the existing eLeave application and manual time-recording procedures currently in use and will automate a number of paper-based HR and payroll processes.

Sceis help desk

Incumbent will receive and respond to complex SCEIS related issues by telephone, email and requests for technical support. Other job duties include: Troubleshooting problems to determine probable cause; Providing follow-up status in accordance with specific support policies and procedures; Contributing to a team-based environment in which staff members exchange knowledge and information to facilitate the best possible customer service; Providing effective support and positive interaction with users of assigned systems, employing understanding of broad and effective use of SCEIS system modules; Maintaining a good understanding of technical support documentation and business processes supported by the assigned modules; Working independently as well as within a team environment; Providing front-line end-user support for over 40, SCEIS users and state vendors; Documenting and tracking incidents and user requests to ensure timely resolution; Performs other duties as required. Minimum Requirements: Associate's degree in a related area; or high school diploma and experience in office automation systems, data communications systems or networks, or data processing systems; Or an approved equivalence by the Division of State Human Resources; and at least one year of direct support to end-users of information systems, or relevant experience in a customer support environment. Must be able to adapt and respond quickly to matters of high importance relating to users throughout the state. Must have the ability to identify problems and minimize downtime by rapidly diagnosing and resolving the incident or properly escalating to a higher tier resources for resolution. May require reporting to work during emergency situations. May require reporting to work on holidays. May require working beyond the standard Occasional travel with South Carolina is required. Must carry a State provided wireless communications device. Applicants indicating college credit or degree s on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant.

Search for:. A former employee.

Clary Subcommittee Members: Hon. Robert Q. Williams , Hon. Weston Newton , Hon. Laurie Slade Funderburk. Staff Portal.

About Us. What We Do. Your browser doesn't support HTML5 video. Here is a link to the video instead. Doing business with the State of South Carolina has never been so easy! We make it simple through our provided online banking services.

Sceis help desk

Service Desk representatives are ready to serve 24 hours-a-day, seven days-a-week, days-a-year and may be reached via email or phone call. After submitting a service request or incident notice, the customer will receive an email acknowledgement that includes a service ticket number. The customer will also receive notification when the matter has been completed or resolved. Please note, the Service Desk staff makes every effort to resolve issues during the first contact and will escalate issues to the next level of support as needed. Admin strives to respond to and resolve incidents according to their priority level. Priority is based on a combination of impact and urgency as defined below:. Main navigation I am a Contact the Service Desk To submit a service request or to report an incident or outage, please contact the Service Desk: Email: servicedesk admin. Service Request Fulfillment The target timeframe to fulfill service requests depends on the request. Incident Resolution Admin strives to respond to and resolve incidents according to their priority level.

Wild hearts trophy guide

May require working beyond the standard Full Site Search. Must have the ability to identify problems and minimize downtime by rapidly diagnosing and resolving the incident or properly escalating to a higher tier resources for resolution. The language used in this document does not create an employment contract between the employee and the agency. If it is a small agency, it may be the same person responsible for the overarching goal. Incumbent will receive and respond to complex SCEIS related issues by telephone, email and requests for technical support. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. A former employee. Goal 3 - To provide centralized accounting of the State's financial activities in accordance with the program structure mandated by the S. SCEIS Central contains a set of user-friendly applications that appear as tiles when you log in to the site. Must be able to adapt and respond quickly to matters of high importance relating to users throughout the state. This document does not create any contractual rights or entitlements. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant.

.

The Responsible Employee for an agency Objective may have employees or teams of employees to help accomplish the objective. Any misrepresentation will result in your disqualification from employment. May require reporting to work during emergency situations. SC State Jobs Website - jobs. Incumbent will receive and respond to complex SCEIS related issues by telephone, email and requests for technical support. Laurie Slade Funderburk. Must be able to adapt and respond quickly to matters of high importance relating to users throughout the state. May require working beyond the standard A current employee. Complies with SCDMH agency compliance plan and assures all legal responsibilities and requirements are followed. I have read and acknowledge the above statement. Weston Newton , Hon. As other accounting standards are released, assists with determining impact to the Agency.