Roger outages

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered.

On July 8, , Canadian telecom provider Rogers Communications experienced a major service outage affecting more than 12 million users of Rogers' cable internet and cellular networks , [3] including those of subsidiary brands Rogers Wireless , Fido , Cityfone , and Chatr. This followed another major national outage a year prior in April The outage impacted internet service providers with wholesale access to the Rogers network, such as TekSavvy , [5] as well as various other information systems nationwide that relied on the Rogers network, including Interac , OLG , [6] and some federal government services. Multiple international web monitoring organizations observed the outage. The event spurred new government policies requiring all telecommunications providers to provide mutual assistance to each other in the event of an outage, offer emergency roaming service for rivals' affected customers, and establish plans for how to communicate to the public about outages. The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure:. Rogers had begun to slowly restore service that evening, but CEO Tony Staffieri stated there was no estimated time for when services would become fully operational again.

Roger outages

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. At the moment, we haven't detected any problems at Rogers. Are you experiencing issues or an outage? Leave a message in the comments section! The recent Rogers outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services. It is crucial to get in touch with Rogers if you are a client and have encountered an outage in order to report the problem and receive assistance.

Share them here. She covers national politics and specializes in health policy. Rogers very displeased with customer service today.

CBC News has learned Canada's telecommunications regulator has hired a private consulting firm to investigate the massive Rogers outage last summer that left more than 10 million customers without cellphone and internet access. The Canadian Radio-television and Telecommunications Commission CRTC confirmed in an email it hired engineering consultant Xona Partners in May to provide a report on the Rogers network and "help inform what further regulatory action is needed. Xona is being asked to look into what happened during the outage and whether measures Rogers has since taken can prevent another. The contract offering asks the investigator to do a "forensic level technical review" of Rogers networks, interview key employees and visit its operation centres in Toronto. In its initial response, the regulator did not answer CBC's questions about how much the investigation would cost. Critics say the CRTC should have acted sooner and done its own probe into the Rogers' outage, a service blackout that for some lasted days.

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses. Share them here. Useful comments include a description of the problem, city and postal code.

Roger outages

Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems. Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC's IT department said the problem in Rogers's "core network … looks to have recovered. In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the "vast majority of our customers" and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. The Toronto-based company has offered no timeline for when service may be restored to all customers. Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption. He gave no explanation for the outage or how many customers were affected. The outage began some time early Friday morning; throughout the day the company said little about its cause or when it might end. The company has approximately nine million wireless customers and just shy of three million on the cable and internet side of the business. Responding to questions about compensation, Rogers said earlier that it would be "proactively crediting all customers" — but did not provide further details. There is "no indication" the outage is due to a cyberattack, according to a statement from Canada's electronic spy agency, the Communications Security Establishment.

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Share them here. I will continue posting this pathetic service until I receive service. I'll also happily post this to any social media accounts I have. I once called the CEO and ripped him a new one. Retrieved July 18, July 8, For the love of god Rogers you HAVE to do better than 1 hr 58 min of non-stop hold just to get to the billing department. Share them here. Retrieved September 4, Politics CRTC hires private company to investigate Rogers outage The Canadian Radio-television and Telecommunications Commission says it has hired a third-party engineering firm to investigate the massive Rogers outage of , but critics say the regulator is moving too slow to probe the company and to further push telecoms to be upfront about outages. Avoid posting your personal information.

Last Friday, Rogers experienced a major nationwide network outage affecting a range of services, from landline and cellphone coverage to internet and TV. Not only could people not make calls , including calls in some cases, customers had trouble making debit purchases and accessing Canada's ArriveCan app, which is required to enter the country.

Critics have cited the outage as an example of the impact of Canada's telecom oligopoly , and an argument against Rogers' proposed acquisition of Shaw Communications which would further consolidate the industry. Report a Problem. She understood that my Mum's passing made me even more upset. Rogers I have been trying to suspend my accounts for a week now, but there is never any wait time shorter than 3 hours! At the moment, we haven't detected any problems at Rogers. The Verge. Retrieved July 24, In its initial response, the regulator did not answer CBC's questions about how much the investigation would cost. The Globe and Mail. Useful comments include a description of the problem, city and postal code. August 25, In the last three months, how would you rate Rogers? Archived from the original on July 12, The outage had a significant impact on various information systems nationwide, much of which extended past residential and commercial Rogers customers, due to their dependencies on Rogers infrastructure:. For the love of god Rogers you HAVE to do better than 1 hr 58 min of non-stop hold just to get to the billing department.