Home depot lockers

Home Depot has been installing lockers in many of its locations so customers who place online orders can easily pick up their merchandise at the store.

Brick and mortar retailers have been facing something of an uphill battle recently. Of that, there is little secret. They've been rapidly losing ground to online behemoths such as Amazon and eBay, as consumers opt for convenience and cheaper prices over traditional shopping experiences. It's a situation that's leading many brands to take their stores online and grab a slice of the ecommerce pie for themselves. This particularly affects home improvement stores, where people like to see and take measurements of the items on sale before making a purchase. The Home Depot has come up with some great ideas which have helped earn it the title of fifth largest US retailer by ecommerce sales.

Home depot lockers

Instead of navigating the aisles of a cavernous big-box store, many Home Depot customers will soon be able to go right to a little box, grab what they ordered and head out the door. In the rush to compete in the new era of online shopping, Home Depot is joining other chains in modifying its stores to make them more convenient for those who buy on the website. In Home Depot's case, that means installing lockers near the front of its stores. Those who order merchandise from home are directed to the rows of orange boxes, where they unlock the designated one and then leave without having to seek assistance from an employee. Lockers are one way that chains such as Home Depot are trying to leverage their network of stores — usually one is within a few miles of most Americans — to provide customers with their merchandise soon after it is ordered. No waiting to have it delivered to their homes. In a way, the lockers give customers a taste of the experience some encounter with Amazon, which offers lockers to customers who don't want home delivery. And in the traditional retail world, Home Depot isn't alone in making the use of lockers. Walmart is installing what it calls "pickup towers," which will be hard for any shopper to miss. Standing feet tall, the orange towers have a video screen where online purchasers simply swipe the order confirmation bar code from their phones. A conveyor belt delivers their merchandise to them. Walmart has more than pickup towers in stores and another due by the end of , according to Walmart spokesman Ragan Dickens. Each tower can hold about items.

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I prefer ordering online and having items delivered to my door but recently I stumbled upon a good deal that did not offer shipping, only in store pickup. Luckily for me Home Depot now offers easy to use order pick up lockers and can skip the lengthy wait at the customer service desk. It then proceeds to open up your locker so you can access your purchase. This was way easier than waiting in line at the customer service desk and not to mention much faster. I was in and out in probably less than a minute and luckily for me there was no line. Big thumbs up to HD! Tool Craze does not handle the sale of any item in any way.

I prefer ordering online and having items delivered to my door but recently I stumbled upon a good deal that did not offer shipping, only in store pickup. Luckily for me Home Depot now offers easy to use order pick up lockers and can skip the lengthy wait at the customer service desk. It then proceeds to open up your locker so you can access your purchase. This was way easier than waiting in line at the customer service desk and not to mention much faster. I was in and out in probably less than a minute and luckily for me there was no line.

Home depot lockers

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Those who order merchandise from home are directed to the rows of orange boxes, where they unlock the designated one and then leave without having to seek assistance from an employee. Customers can zip in to pick up their merchandise during the day or evening, said Jan Kniffen, a consultant to investors in retail companies and a former retail executive. And remember a human is still required to fill your order and place it in one of these lockers. Share your feedback to help improve our site! And then housing is a good asset class. Walmart is installing what it calls "pickup towers," which will be hard for any shopper to miss. And in the traditional retail world, Home Depot isn't alone in making the use of lockers. Home Depot "should see lockers as a good news arrow in their omnichannel quiver," said Rob Haslehurst, managing director and partner of L. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. In a way, the lockers give customers a taste of the experience some encounter with Amazon, which offers lockers to customers who don't want home delivery. Home Depot is betting that customers will appreciate that it is thinking inside, not just outside, the box. Share your feedback to help improve our site! Hide Caption.

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The electronic labels will use tablet computer-style screens to display comprehensive information about products. Unfortunately the one in my area seems to be really slow at adopting trends that the rest of the stores are participating in. Necessary Necessary. Customers may be able to view alternative sizes and colors and find out additional information such as where the raw materials are sourced. Retails stores turn to apps to help woo customers. As far as human jobs go, this will no doubt cut the amount of people needed to run certain operations at the store just like self service checkout machines cut down on employees at registers however you can still opt out to pick up at the customer service desk and these lockers do not replace customer service desks all together as the customer service desk is going to be here for things like returns and such. Home Depot "should see lockers as a good news arrow in their omnichannel quiver," said Rob Haslehurst, managing director and partner of L. But do we have barrier islands around our business? The initiative began in , and Home Depot hopes to have lockers in all its stores within three years. Accept Reject Read More. Later this year, the retailer is also planning to introduce electronic shelf labels to its stores. Retails stores turn to apps to help woo customers.