Xbox request refund

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time.

Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below.

Xbox request refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund. Note: If you don't see a refund, that is because you cancelled your subscription outside the refund eligibility period. You can check the status of your return or exchange on your Microsoft account Order history page. You can check the status of your refund on your Xbox order history page. For pre-sales support, or issues with purchasing, contact Sales support. Explore subscription benefits, browse training courses, learn how to secure your device, and more.

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Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office.

Xbox request refund

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility.

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Was this information helpful? When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. If you still need help, select Contact Support to be routed to the best support option. Get answers. Any more feedback for Microsoft? Xbox subscription cancellations and refunds. Microsoft Store Terms of Sale. Request a refund for digital games. Yes No. Note Microsoft Store links may not be available in all locales. You can cancel your Xbox subscription online at account. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. If we grant refund approval, you'll see the refund being processed on your Microsoft account, and you'll no longer be able to use the content.

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation.

Resolved my issue. For detailed info about the return and refund policy, see Microsoft Terms of Sale. Get answers. Not enough information. Getting your Xbox device serviced. Manage a subscription. Clear instructions. Additional offer terms. Sign in with Microsoft. Consumer and Regulatory Information. Your purchase was a physical Xbox product.