Xbox refund

Purchasing games digitally is becoming far more common, as it's very convenient. After all, xbox refund, who can be bothered to go to a store to get a game or order one online and wait for delivery?

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits.

Xbox refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option. Return labels expire after a certain time, contact Sales support for assistance. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law.

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Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.

Xbox refund

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final. In rare cases, such as with the bug-ridden launch version of Cyberpunk , Microsoft will relax its rules on refunds. However, this is only if the company deems a product not fit for purchase. For an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account. Examples of eligible refunds include not being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - as mentioned - purchasing the wrong game or version of a game , or a third-party buying the product without your consent.

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To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. Clear instructions. What Microsoft counts as significant playtime is unclear. There are rare exceptions, primarily based on legal requirements or specific offerings by Microsoft. Shipping, orders, and history. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required. How to get service for Surface. Settings, apps, and games in Microsoft Store. When a refund has been approved, Microsoft will return the money in a few business days on the same payment method that was used to purchase the game in the first place. Resolved my issue. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Any more feedback for Microsoft? Refunds for digital games include Microsoft Store digital game offers, Xbox apps excluding movies and TV apps , digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:.

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation.

Refunds and exchanges. You can request a return or exchange on your Microsoft account Order history page. Not enough pictures. Disability answer desk Accessible help and resources to get your Xbox questions answered. Cancel your Xbox subscription on the web. So, you can't attempt to return a game that you bought three years ago and have accumulated hours in. We provide digital game product refunds as part of a consistent and reliable buying experience. With digital games, you can make the purchase right from your console. Repair Expand child menu Expand. In fact, there are only two:. Microsoft will not accept returns of purchases of Microsoft products or other products purchased from another retailer. Yes No. Send feedback to Microsoft so we can help. You won't be charged after this date.