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Discover what our all-in-one IT solution can do for your business. Try free. Does your version look different?

Discover what our all-in-one IT solution can do for your business. Try free. Learn how to download and install the GoToAssist Expert desktop app from various browsers. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed. These instructions apply to Windows agents only. Additionally, you can view the System requirements for agents.

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Note: You can save it to your desktop for easy access, or a shared location on your network drive to allow multiple users to access it, www.fastsupport.com download. Administrators, agents, and www.fastsupport.com download alike can benefit in the following ways:.

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Discover what our all-in-one IT solution can do for your business. Try free. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Computers that have unattended access set up are known as unattended support computers. By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. With security in mind, unattended access cannot be set up without permission from your customer. See Start unattended support sessions for more information about connecting to unattended devices. Access to the Unattended Support feature including those described here is dependent upon your user group settings or your individual user settings , which are set by your administrator. Does your version look different?

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Discover what our all-in-one IT solution can do for your business. Try free. Learn how to download and install the GoToAssist Expert desktop app from various browsers. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed. These instructions apply to Windows agents only. Additionally, you can view the System requirements for agents. Does your version look different? This is the main software that you use to host support sessions and connect to your devices i.

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This application is a download only i. About the installation package The installation package includes the following components: GoToAssist Expert desktop application This is the main software that you use to host support sessions and connect to your devices i. Click Download. This application is required to install and launch the GoToAssist Expert desktop application. For detailed installation instructions, please see below. The download will begin automatically. Install instantly Go to www. If needed, click Start Session in the browser window to restart the download. We don"t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times. For detailed installation instructions, please see below. We are currently experiencing an unplanned outage for this product. Ability to set parameters for pre-deployment - Administrators who distribute the GoToAssist Customer Attended Standalone application to their end-users can set parameters from the command line i. This "helper" application downloads as the GoToAssist Opener. Learn how to download and install the GoToAssist Expert desktop app from various browsers. GoToAssist Customer Desktop app - This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer.

Discover what our all-in-one IT solution can do for your business. Try free. The GoToAssist Customer desktop application can be downloaded onto a customer's computer to enable agents to connect to them via attended or unattended support sessions, which includes the following:.

On your Dashboard , click Start session. Install instantly Go to www. Learn how to download and install the GoToAssist Expert desktop app from various browsers. This application is required to install and launch the GoToAssist Expert desktop application. Benefits of using the app Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before. The GoToAssist Customer Desktop app will remain or be removed from the customer's computer at the end of the session, depending on how the agent has configured their GoToAssist Expert desktop application Preferences as follows:. It must be installed on your computer, even if the GoToAssist Expert application is already installed. For detailed installation instructions, please see below. Download and run the app You can download the GoToAssist Customer Attended application as follows: Note: This application does not require administrative rights to use. Save the executable.