Why is my xbox not connecting to the internet

March 11, Hey gamers! Are you experiencing a problem with a specific game?

Home Home. Troubleshoot your Xbox network connection. Important Before you begin troubleshooting your connection, check for any Xbox service alerts or interruptions. Xbox status page. If you see any alerts, wait until the service is up and running and then try again.

Why is my xbox not connecting to the internet

Home Home. Troubleshoot a wireless network connection. Where to begin. For all other connection issues, skip to the section "Wireless network troubleshooting" below. Step 1: Verify that your router is broadcasting the network name. A wireless router broadcasts its network name SSID every few seconds. If a router is not broadcasting the network name, your console may not "see" the wireless network. If no other wireless devices are able to detect your network, the problem is with your router and not with your console. To fix this issue, first verify that the router is broadcasting the correct SSID. Once you have verified the SSID your router is broadcasting, configure the wireless settings on your console and use the SSID that is broadcast by the router. For help with this, see:. Network settings on the Xbox console. Step 2: Confirm the password for your wireless network.

Materials that cause passive interference include concrete, glass, lead and copper piping, insulation, mirrors, gun safes, filing cabinets, tile, and plaster. On the Network settings screen, select Test network connection. If there's absolutely no way for you to connect via Ethernet, then you may want to try a set of network powerline adapters.

Improve your wireless signal, power cycle your hardware, or switch to a wired connection. Jump to a Section. The Xbox One has Wi-Fi built right in, but it doesn't always work. Many circumstances can prevent an Xbox One from connecting to Wi-Fi, including interference and obstructions, networking issues, and even corrupt or incompatible router or modem firmware. When an Xbox One won't connect to Wi-Fi, the problem can usually be narrowed down to three basic causes:.

If your Xbox One won't connect to Wi-Fi, you can't do much on the console. Without a network connection, it's impossible to play multiplayer games online, download new titles, or even see which friends are online. Next time your Xbox isn't connecting to the internet, check out these fixes to get your system back online. Whenever you run into any problem with a computer or other electronic device, restarting should be your first troubleshooting step. It's easy to do and often clears up your problem, so you should try it first before diving into more detailed fixes. First, press the power button on both your modem and router to shut them off. If they don't have a dedicated power button, simply unplug them. Read more: Internet Problems?

Why is my xbox not connecting to the internet

If your Xbox One isn't connected to the internet, then you can't access numerous features on the gaming console — specifically the ability to play video games online via Xbox Live, install new games, or stream videos. There are several different reasons why your Xbox might refuse to connect to the Wi-Fi. It usually boils down to the following:. If your internet is working, but Xbox Live won't connect, you will need to see if Xbox Live is currently down worldwide. You can check this by heading to the Xbox Live Status Page on your computer, smartphone, or tablet. Unfortunately, if it is down, it's out of your control and you will have to wait until Microsoft brings Xbox Live back up online. If Xbox Live seems to be up and running the first thing to do is check if your Wi-Fi network is the cause of your issues. Check other devices in your household to see if they are connected to the internet.

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A wireless password helps keep your network secure. Optional: Try a wired connection. If it still sticks, take the Xbox One controller apart , and check the thumbsticks' positioning and if they're tight enough. If you can connect to Xbox with a direct-to-modem connection, your console and modem are working as expected. Step 1: Disconnect third-party headsets. A weak wireless signal can cause slow game performance and connectivity issues. Develop and improve services. Disability answer desk Accessible help and resources to get your Xbox questions answered. If you have a router and a modem, unplug the power cable from both devices. Select Restart console and then select Restart. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca. Make sure the cable clicks into place.

Improve your wireless signal, power cycle your hardware, or switch to a wired connection. Jump to a Section. The Xbox One has Wi-Fi built right in, but it doesn't always work.

If the connection test at the new location is successful. Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. If you are attempting to connect to the right network, and you're entering the right password, but the process still fails, there may be an issue with your router firmware. Xbox status page. This is a temporary solution meant to help determine the cause of the problem. At this point, neither the console nor the modem should be connected to the router. Turn on the console. I was connected to my Internet but the wireless connection kept switching between "could not connect to wireless connection" and "connected". Now connect your console directly to your modem use the same cable that was connecting your console to your router. It says I have 2 hardware problems.