Where can i find my telephone banking security number

A quick call is often all it takes to settle a wide variety of issues you may encounter with your everyday banking. With telephone banking, you can:. We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money.

You just need to upload a photo of your ID plus a selfie and we'll use these to confirm your identity. The quickest and easiest way to register for our digital banking is by downloading our app. If you would prefer to register on a computer or laptop device select 'Register now' below. If you're locked out of mobile or online banking or have you forgotten your log on details, we can help. Our digital banking help tool will get you back online quickly and easily. By choosing a Digital Secure Key, this will give you full access to Online Banking as soon as you complete registration and log on.

Where can i find my telephone banking security number

We also offer a hour automated service, which allows you to check your balance, make payments, report a card lost or stolen. You'll just need to repeat that short, simple phrase. If you've forgotten your phone banking security number, you can reset it by calling One of our customer service representatives will take you to a phone in a quiet area so you can make the call to set it up. Voice ID will still work when you are suffering from a general cold or sore throat. In exceptional situations where you have a more severe illness that affects your voice, we'll verify you using a different method. We may not be able to recognise your voice if the line is bad or it's noisy in the background. If that happens, we'll transfer you to an agent who will verify you by asking you some security questions. Alternatively, you could call us back when you're somewhere less noisy or from a different phone. It should be possible for you to set up Voice ID if you have a speech impediment. We'll just need to ensure we can get at least three strong recordings of you repeating the pass phrase. However, you may find it easier to continue using your telephone banking security number.

Your Telephone Banking Security Number is a 6 to 10 number that only you will know. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. During registration you'll be asked to set up a Secure Key.

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You just need to upload a photo of your ID plus a selfie and we'll use these to confirm your identity. The quickest and easiest way to register for our digital banking is by downloading our app. If you would prefer to register on a computer or laptop device select 'Register now' below. If you're locked out of mobile or online banking or have you forgotten your log on details, we can help. Our digital banking help tool will get you back online quickly and easily. By choosing a Digital Secure Key, this will give you full access to Online Banking as soon as you complete registration and log on. Once you've set up your new PIN to access the app, you'll be able to set up the app on 2 other devices. This will mean full access to the app and all its features across up to 3 devices. You can review these devices at any time, adding or removing as you like. If you don't have a compatible device or don't want a Digital Secure Key, you can order a Physical Secure Key for delivery when you register for Online Banking or collect one when you register in a branch.

Where can i find my telephone banking security number

We also offer a hour automated service, which allows you to check your balance, make payments, report a card lost or stolen. You'll just need to repeat that short, simple phrase. If you've forgotten your phone banking security number, you can reset it by calling One of our customer service representatives will take you to a phone in a quiet area so you can make the call to set it up. Voice ID will still work when you are suffering from a general cold or sore throat. In exceptional situations where you have a more severe illness that affects your voice, we'll verify you using a different method. We may not be able to recognise your voice if the line is bad or it's noisy in the background. If that happens, we'll transfer you to an agent who will verify you by asking you some security questions.

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Visit our Help page to find out how. More information Setting up a Secure Key. Customer support. Back to top. Wealth Insights. More ways to bank. Online Banking. Voice ID will still work when you are suffering from a general cold or sore throat. If you would prefer to register on a computer or laptop device select 'Register now' below. Need to reset your details? If that happens, we'll transfer you to an agent who will verify you by asking you some security questions.

One of our customer service representatives will take you to a phone in a quiet area so you can make the call to set it up.

It is what we use to verify you if you call us. Register for digital banking. Our digital banking help tool will get you back online quickly and easily. Close banner. We'll just need to ensure we can get at least three strong recordings of you repeating the pass phrase. Planning tools Financial health check View All. Protecting what matters Learn more. Like your fingerprint, your voice is unique, which means you can create your own voiceprint. With telephone banking, you can: Check your balance Make payments Pay bills Transfer money Set up standing orders Update your details We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money. If I have a speech impediment or use a voice box, will Voice ID still work?