Virgin media cancel contract number

We have decide to take up the offer to cancel without penalty before 31st Oct as on the letter we received from virgin. Open reach will install on Oct 4th and we are keeping our landline number.

Away at present so tried to give my notice via chat option, won't let me. Have screenshots to show two different errors, reloading after asking me to sign in when I already was and system error asking me to refresh and when I do nothing changes. Go to Answer. See where this Helpful Answer was posted. Hi dancingchickens. We unfortunately cannot take 30 day disconnection notices and action these requests via the community forums. Alternatively, you can WhatsApp our support team on

Virgin media cancel contract number

This is ridiculous. If I go with another provider will they deal with the cancellation? A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're having trouble trying to cancel your account with us. If you're call is cutting off before speaking to an agent, when you call do not enter any details when prompted, after a short period of time you will be presented with the main menu and an agent will answer shortly after. Please be aware this is not an immediate response team; however we will get back to you as quickly as possible. Can you no longer email your cancellation? Hi Sparky thanks for your reply here. It's not possible to email a cancellation unfortunately, but please see Jodi's post as she has highlighted all the methods to be able to cancel. Community FAQ Sign in. Community Volt. QuickStart, set up and connections. Networking and WiFi.

Virgin Phone Switchover. Networking and WiFi. Community FAQ Sign in.

I have Asperger's which is a type of autism so for me doing it over the phone is very difficult to handle and would prefer it if I could do it online without having to physically talk to someone. Go to Answer. Just send a text with a description of cancellation to Your message will go into a queue and a representative will respond to you as soon as possible. See where this Helpful Answer was posted.

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Virgin media cancel contract number

But if you decide not to, you can change or cancel your package through one of the options below. This is stuff like saving important emails from your Virgin Media account, as it will be closed 90 days after you have been disconnected. If your account is in credit, the amount will be refunded to you 45 days from your disconnection date we need this time for everything to be updated with any additional charges or credits once your account has been closed. Learn more about your final bill. The Virgin Media kit is part of the service we provide, so we may ask you to return it including remote controls and power cables.

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Sorry but I've got seven screenshots now to show the chat options failures. In response to sarahasbury. Stream from Virgin Media. What happens during my disconnection? QuickStart, set up and connections. Community Volt. Account - Cable. More customers have reported being left out of pocket because of an inability to cancel Virgin Media contracts. Community Natter. Security matters. All forum topics Previous topic Next topic.

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It's just taken me 40 minutes on the phone. New around here? You can share your experience with them. Manage Your Account. Thank you Arissa, My wife will attempt to cancel via the phone as I am rather deaf, we are both in our late 70's now. Community FAQ Sign in. Search instead for. Can I keep my Virgin Media email address? The community forums is not one of those methods, so as advised, you would not be able to give your notice here. Virgin Phone Switchover. During your disconnection. I'm not a Very Insightful Person just a little bit, sometimes.