Vet clinic receptionist

Working as a vet receptionist can be a great opportunity to learn more about pets and spend time around them.

Veterinary receptionists provide a front-of-house service to all veterinary clients visiting a practice. Primarily you will be responsible for greeting patients and their owners when they arrive, and making them feel relaxed and welcome. Other veterinary receptionist duties include answering telephone calls, collecting payments, accepting mail, setting and scheduling appointments and selling items that may be available behind the counter. Depending on the size of the practice, you might also be responsible for other administrative tasks that keep the practice running day-to-day, for instance ordering office supplies, maintaining client records or sending reminders to patients about appointments. The important role that receptionists play within a veterinary setting cannot be underestimated. Effective customer service combined with specialist knowledge of the record-keeping systems that support clinical services can make the difference between loyal customers that continue to support your business by sharing their positive experiences with others, and unhappy customers that take their custom elsewhere.

Vet clinic receptionist

Have you ever wondered what it is like to work in a Vet Hospital? Well, I would like to share with you my typical day at Mclean Animal Hosptial as a receptionist. The first thing I do, once I have opened the clinic at am, is check our voicemail. Often there are messages left overnight to book an appointment for today. As I return these calls, I now start to multi task as surgery patients are being dropped off and calls are coming in. It is important with each surgery patient admit that I confirm they have been fasted for at least 12 hours. There are increased safety risks to being under anesthetic if the pets belly happens to be full. We do not want them to vomit any food when they are under for surgery, especially with an endotracheal tube in place. We weigh all our pets in kilograms, ever wonder why? All the medical calculations for pets are based on kilograms, so it is incredibly important that the weight our veterinarian receives is in kilos. Now I pass on our surgery patient to our experienced RVT to start their work for preparing this patient for surgery. Now the morning appointments are coming in and of course the phone is ringing too.

Just as important to the checking in of each appointment, is the checking out! What is the clinic's vaccine protocol? Sometimes like today as I write this vet clinic receptionist, we will have a new client walk in with many questions as they just acquired a new pet, how exciting!

What about the glue that holds the entire veterinary practice together? While not the one wielding the scalpel or fitting the dreaded cone of shame on animals recovering from surgery, Veterinary Receptionists keep the practice running like a well-oiled machine. Return Voicemails and Answer Emails Any Veterinary Clinic Receptionist will start their day by checking emails or voicemails left at the practice. Messages can be left overnight or early in the morning from distressed pet owners who need assistance, or those with existing appointments looking to cancel or postpone them. Checking any messages and emails received, and responding to them, is essential as cancellations and delays can be detrimental to the day's schedule and cost the clinic money. Set Up the Reception Area The next set of Veterinary Receptionist duties is to make sure your station is set up with all the information you need ahead of your day. In this instance, do some forward planning and compile information on the expected clients for the day, so you know who is coming in and what for.

Mary Hope Kramer works in the equine industry and has a passion for careers in the animal industry. Veterinary receptionists greet clients, set appointments, and process payments. They're the first person a visitor encounters in the vet's office, and as such should be calm and reassuring. Their tone and demeanor can help a pet owner and a pet feel less nervous about visiting the vet, which makes the experience easier for everyone. This job generally requires the ability to do the following work:. The salary that a veterinary receptionist earns is usually commensurate with their level of experience and education in the field.

Vet clinic receptionist

You're the hello and goodbye to every client, and the guiding hand of the veterinary practice. Here's how to make sure you're being the best you can be. New receptionists: Welcome! We're glad you're here. Photo: Shutterstock. This also means you should start training the moment they walk through the door on their first day of work. Every practice operates differently, and it takes six months to a year for new employees to become good at their jobs. Until then, your new employee should have restricted interaction and careful guidance with your clients. The No. When someone brings an emergency through the door, you want everyone to know what to do.

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What can wait to be seen? As an online course, you can study from home at a time and place that suits you. What are the side effects of different medications? This means, picking up the phone by the 3rd ring and never leaving the client on hold for more than 60 seconds. A Day in the Life of a Veterinary Receptionist. What is the clinic's vaccine protocol? This can be a mixture of emotions of course as we see pets for a variety reasons. Continuous learning is essential for being a good vet receptionist. Working as a vet receptionist can be a great opportunity to learn more about pets and spend time around them. As the reception is where people will get their first impression of the veterinary practice, you need to make a good one! Next Post: Muggs the Wonder Dog! The first thing I do, once I have opened the clinic at am, is check our voicemail. Veterinary Receptionist Career profile View all animal careers. You may also need to admit and discharge animal patients, dispense medications and arrange for follow-up care.

This post provides complete information on the duties and responsibilities that make up the job description of a veterinary receptionist. A veterinary receptionist is an individual who works in a veterinary clinic or hospital with basic knowledge of veterinary and front desk activities such as answering calls, welcoming clients and taking mails.

As I sit at reception, I like to know what to expect when possible and to keep the clients in front of me updated. I like to ask each owner, how was your appointment? Meet Our Doctors. Just a few examples of the knowledge you need include: What is considered an emergency? Toronto Veterinary Emergency Hospital Anyone could be on the other end of the call in any number of situations. As a full-time veterinary receptionist you could expect to work flexibly to cover evening and weekend shifts where necessary. For clients that may be waiting to be seen, what can I offer them as a receptionist? I like to ease this anxiety as much as possible. Have you ever wondered what it is like to work in a Vet Hospital? The following attributes will help to strengthen your application when looking for employment, by showing you are dedicated to the profession and have the basic knowledge needed to facilitate further training:. As it is to give your full attention to the person on the phone. Vet receptionists need to maintain positive energy and twist their emotions on the spot to fit the situation. This can be a mixture of emotions of course as we see pets for a variety reasons. Between the morning appointments coming in, and the calls coming in, we will likely have clients walk in too.