Verizon wireless customer service reviews

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Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. Verizon sells phones and phone plans across the United States. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Verizon wireless customer service reviews

We switched to Verizon 2 years ago due to the poor and, honestly, nasty customer service at our previous carrier. Verizon was everything I had hoped for - polite, competent and thorough. What happened? My son went to a store on January 2 to find out why his phone would not update - reasonable question. They couldn't figure out the issue so they suggested he call customer service for a replacement phone. He has been on the phone with them every day since - it is now January 13 and the problem is still not resolved. And, they are now charging my account for his free replacement phone. All of the promises and assurances that they were resolving the issue were simply empty. The reps also live in fear of poor ratings and try to get you to ensure them that you will not rate them down. While they say they record calls, the reps refuse to go back and review when requested. My son has received a different answer from everyone he has spoken to.

But now, I have been waiting for a box to send in this faulty Home internet modem back and four different times they have not sent anything but yet charge me for not returning the item. She understood our frustration and did very thing possible to help us out.

I just had an excellent customer service experience with Gayle from Verizon. She was so kind and sweet and answered all of my questions very quickly. I was told I would receive a survey after our online chat ended. We are excited to hear about your awesome experience and we will forward your kind words. We want to thank you for being a valued part of Verizon and I hope you enjoy the rest of your weekend. He spent time helping us with an old iPhone we are adding to our plan. Even though a purchase was not involved, he went above and beyond helping us with removing old data from the phone and getting it back to manufacturer settings.

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. Verizon sells phones and phone plans across the United States. Verizon customers can buy products from Apple, Samsung, Google and other phone manufacturers. The company also offers discounts for military members and first responders.

Verizon wireless customer service reviews

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I would like to say I am one of those but because of the way I have been treated by customers screaming at me I can't do it anymore leaving work in tears. I've been a customer for over 18 years and don't like change but time has come to say Good Bye! User's recommendation: Run. Cons: Customer service, Poor customer service, Bad customer service. Sprint - Nextel Verizon Wireless vs. Not taking advantage of people!!! Now to all the VZW customers that have a complaint about the reps in the store i am gonna tell you something behind the scenes that we dont talk about because of the shhhhhhhhhhh code we have as retail reps. I cant even get into my account because it is trying to send to the wrong number.! User's recommendation: Shop Around! Get immediate support for your Verizon Wireless questions from HelpOwl. The account was zero balance and on auto pay since it was opened. He helped us out with a deal we never knew we could get and we're both very happy. At the time of purchase he specifcally asked how much will this increase our monthly bill. Independence, Oregon

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The last guy just flat out told me he didn't know anything about the equipment or service and was just there to sell me a plan. Report Review. Dec 11, Fernando was patient understanding and helped me quick very. Well i made a great move. These are just a few examples of the countless issues I have faced with Verizon Wireless in recent months. The payment came out. Aaron h Drq. Excellent customer service! Follow Verizon Fios.