The diamond store london reviews

Hello, I'm looking to buy some diamond earings and a necklace. I'm very lucky to be gifted these by a relative.

I love jewelry. My husband bought a tanzinite rings for my birthday and the service Was really Browns has left us no choice but to share our story on Wish I had saw thesereviews before I purchased,,,, I purchased a pair of ear rings and a beautiful necklace ,,,, diamond from 1 ear ring has fallen out,,, the necklace still in good condition, I pray it stays this way,,, very disappointed with Browns as I was under the impression they are top quality, lesson learnt Browns standards are poor!! Do not waste your money on this company, they are 1st class scammers. Two weeks after purchasing my ring a diamond fell out, I took it back and they have said that I might of knocked it into something and that I would have to pay to get the diamond replaced, after getting the diamond replaced a couple weeks later the diamond feel out again.

The diamond store london reviews

Not even after 2 months one of the Diamonds just randomly fell out and then we started to notice on closer inspection that some of the clasps holding the rest of the diamonds in we're starting to bend this is clearly poor workmanship, upon contact to the Diamond store they told me to return the item for an inspection at my own cost they then proceeded to tell me that because I'd had links taken out, it's voided the warranty!!!!! Then tried telling me that they would send me a brand new one if I paid pound bearing in mind I'd already paid pound for the bracelet I'd even made the offer for them to take out the one of diamonds sent in the links just to replace it and to address the poor workmanship with the rest of the clasps that was bending and falling apart, they claim to be high quality jewellery, jewellery doesn't Fall Apart after two months, I will never be using this company again and I would strongly suggest that no one else does I highly doubt I will receive a refund from these people and I'll probably end up having to pay the postage myself to get my broken bracelet back so I will end up just being left with a shoddy poor craftsmanship bracelet that definitely wasn't worth pound , I will now seek to take them to a small courts claim, and I will also be reporting them to Trading Standards, I would also like to add to this review if you look at other reviews on Trust pilot about this company it seems if you even buy something from them and you have any issues with them i. The jeweller has come back to us regarding the assessment of your bracelet. The jeweller can send a brand new bracelet for you and remove 3 links. If you are happy to go ahead please make payment here. We will ship back out to Let me know if you have any questions, happy to help! Many thanks, Customer Services Team. I purchased two exact same rings from them in July By the beginning of December mine had lost 6 stones. My partner's ring had not lost any due to the fact it had been hardly worn. I returned only my ring to the Diamond store for assessment and repair under their supposed 5 year warranty. They assessed that I had caused the damage six stones falling out myself and that I was liable for the cost of the repairs.

Why should a brand new ring which has already been "investigated and repaired" once, be investigated and repaired again?!

Claim your listing for free to respond to reviews, update your profile and manage your listing. The Diamond Store has a rating of 2. The Diamond Store ranks 81st among Engagement Rings sites. This was a really great company! They kept me updated about every step of my order considering it's a pretty expensive order.

Find the most amazing diamonds at these 12 diamond shops in London. Here are some recommendations for some of the best diamond shops in London:. They have been in business, and their reputation for quality products and customer service is outstanding. They obtain gold and platinum exclusively from certified Fairtrade or recycled sources. Their diamonds and gems can be linked back to the mines they were extracted from and are not only free from conflicts but also procured from providers who treat workers with decency and consideration and try to minimize their environmental impact. Each piece of their jewelry is crafted to perfection, and their artisans are amongst the most respected in the industry. Their talent shines through in the immaculate completion of every one of their pieces. The store has a good reputation for selling quality diamonds and jewelry.

The diamond store london reviews

Not even after 2 months one of the Diamonds just randomly fell out and then we started to notice on closer inspection that some of the clasps holding the rest of the diamonds in we're starting to bend this is clearly poor workmanship, upon contact to the Diamond store they told me to return the item for an inspection at my own cost they then proceeded to tell me that because I'd had links taken out, it's voided the warranty!!!!! Then tried telling me that they would send me a brand new one if I paid pound bearing in mind I'd already paid pound for the bracelet I'd even made the offer for them to take out the one of diamonds sent in the links just to replace it and to address the poor workmanship with the rest of the clasps that was bending and falling apart, they claim to be high quality jewellery, jewellery doesn't Fall Apart after two months, I will never be using this company again and I would strongly suggest that no one else does I highly doubt I will receive a refund from these people and I'll probably end up having to pay the postage myself to get my broken bracelet back so I will end up just being left with a shoddy poor craftsmanship bracelet that definitely wasn't worth pound , I will now seek to take them to a small courts claim, and I will also be reporting them to Trading Standards, I would also like to add to this review if you look at other reviews on Trust pilot about this company it seems if you even buy something from them and you have any issues with them i. The jeweller has come back to us regarding the assessment of your bracelet. The jeweller can send a brand new bracelet for you and remove 3 links. If you are happy to go ahead please make payment here. We will ship back out to Let me know if you have any questions, happy to help!

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I don't even belong to the gym. She then said she would repair it for free as I was so upset but still wouldn't take any responsibility for the faulty ring or the way I had been treated both in the email or on the call. The first time the store repaired it as they said the damage was caused by me, reluctantly I accepted knowing in my heart it shouldn't have happened. Ordered necklace, received confirmation or order email and money taken from bank. The prices are really very good and very tempting but I just can't shake the to good to be true feeling. Ofc she said yes and she always thanks me for getting such a great ring for her. All they did was apologize and insist I send the ring back. Comment Thank you Respond as company Helpful 1. Literally not one email addresses the poor quality workmanship of the 1st ring because if they did they would also have to concur that the issue with my ring was down to poor quality workmanship and would then have to rebuild or refund BOTH rings. There phone lines now have a message asking to e mail. They assessed that I had caused the damage six stones falling out myself and that I was liable for the cost of the repairs.

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If the diamond does fall out again which is almost certain at this stage I will seek legal advice. Rating 5 stars 2. Filter reviews. I don't believe the positive reviews for one second unless they have incredibly low standards. Stay well clear of this company! English View more reviews. Comment Thank you Respond as company Helpful 0. What a shame as the ordered process was very efficient let done by delivering the goods on time. All they did was apologize and insist I send the ring back. I must hasten to add that my ring was worn continuously since we received it until the beginning of December, whilst the second ring has barely been worn at all. Worth the visit every time. See all. Not even after 2 months one of the Diamonds just randomly fell out and then we started to notice on closer inspection that some of the clasps holding the rest of the diamonds in we're starting to bend this is clearly poor workmanship, upon contact to the Diamond store they told me to return the item for an inspection at my own cost they then proceeded to tell me that because I'd had links taken out, it's voided the warranty!!!!! Bought a beautiful looking ring which all went smoothly.