Surface pro won t turn on

Disconnect accessories and make sure your Surface is charged. Force a restart, by pressing the power button for 20 seconds.

So, the solutions are also various. If so, you can just try the following solutions one by one until you find the suitable one. You can do some checking or perform some simple operations to fix the issue. At times, this issue is just very simple: the battery of the Surface Pro or another Surface device has run out of power. If you have used the device for a long time without plugging in, it is quite possible that the battery has run out of power. So, you can plug in the charging cable and then press the Power button to see whether the Surface device can boot successfully. A Surface device can be turned on as long as it is connected to a power source.

Surface pro won t turn on

Ask a new question. We have a Surface Pro laptop that was purchased just over 3 months ago I am sure that is a coincidence that will now not turn on at all. In comes Microsoft support. The tech got on to the computer and proceded to remove the ole battery drive not sure if that is the term and uploaded the new driver not installed and the percentage jumped to He then told me to restart the computer so the new driver would instal Thank you for reaching Microsoft Community. I understand that you're having trouble turning on your Surface Laptop 5. First, let's try a hard reset. To do this, press and hold the power button for 30 seconds, then release it and wait for a few seconds before pressing the power button again to turn on the device. If this doesn't work, try charging the device for at least 30 minutes before attempting to turn it on again. Press and hold the Power key for 20 seconds.

Jump to a Section. Recharge the battery. Send feedback to Microsoft so we can help.

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Disconnect accessories and make sure your Surface is charged. Force a restart, by pressing the power button for 20 seconds. If you're using Surface Dock, unplug your Surface from it. Try to turn on your Surface—if that works, the accessory may be the problem. When your Surface is plugged in, charge it for at least 15 minutes. Then press the power button to turn on your Surface.

Surface pro won t turn on

If Windows starts up slowly, runs slowly, or stops responding freezes on your Surface, here's info to help you get it working again. Unplug the power cord from the electrical outlet and remove everything you have connected to your Surface—power supply, Typing Cover, accessories, adapters, and memory card. Windows might prompt you for your BitLocker recovery key. If you're using a Surface Book, try cleaning the connectors between the detachable screen and the keyboard. Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.

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Give each key a solid press, and if you're unsure, try each combination twice. Sorry to hear that still the device is not able to turn on. Learn how to easily connect an external monitor to your laptop and what to do if your computer has trouble detecting it, plus how to use your iPad as a second monitor. Does your Surface make a whirring noise when powered on but freeze on a black screen? Sometimes having devices connected to a Surface Book, Laptop, Go, or Pro can affect its ability to turn on properly. When you see the Windows logo screen, you can release the Power button. Most of these steps were tested with a Microsoft Surface, but these fixes could work for most laptops. Submit feedback. If the MBR is damaged, your Windows will fail to boot. If not, you can set it as active to solve the issue. Some of the common reasons behind a Microsoft Surface not turning on:. Create profiles for personalised advertising. Try a different charging cable or buy a replacement power supply from the Microsoft Store. This issue can be caused by many reasons, such as power outage, the battery is completely drained and it needs five minutes to react, the charging cable is damaged, and more. This should take between 45 minutes to an hour.

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Note: Before we go any further, the following solutions are for when you are desperate and have tried the steps above. Where is the Power button on Surface Pro? Note: If your Surface battery is completely drained, a Surface Dock might not charge or power your device. Users have reported that 15 minutes is the sweet spot if the battery is drained. If your Surface doesn't turn on, disconnect all keyboards, mice, and other USB devices from it before pressing the power button. This also means forcing restart the Surface device. When the cable functions correctly, the LED lights up as soon as it's plugged into the Surface. Explore our plans. Related topics. You'll need a large rubber band and something that you can use under the rubber band to hold down the power button with the rubber band. Adjust the brightness settings or connect to an external monitor to rule out display issues. Press and hold the Power key for 20 seconds. Maybe, you will need to use remote support or send your Surface device to a Microsoft official store for repair.