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When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. Use our troubleshooter to help you understand why you have been charged.

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Select the correct link for help with canceling a Microsoft , Microsoft Copilot Pro or an Xbox subscription. For all other subscriptions, follow the steps in the Cancel other Microsoft subscriptions section below. Cancel Microsoft Cancel Microsoft Copilot Pro. Cancel Xbox. To cancel other Microsoft subscriptions, such as ClipChamp, or for additional OneDrive storage, please follow the instructions below. It's important to use that account. Note: If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund. Note: If you see Turn on recurring billing instead of a link that says Manage , this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

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If you have a Microsoft subscription with recurring billing, you can change how you pay at any time. You can also cancel or turn off recurring billing for a Microsoft subscription. Sign in to Services and subscriptions with your Microsoft account. Sign in. If you have more than one Microsoft account, make sure you're signing in with the one that applies to the subscription you want to change. If you're updating your child's subscription, make sure you sign in with their account, not yours. Find the subscription in the list, select Manage , and then select Change how you pay.

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Need more help? Can you help us improve? All about Xbox Game Pass Ultimate. Home Home. Use our troubleshooter to help you understand why you have been charged. Clear instructions. Update your billing address and payment options. You have multiple accounts. Pay a past-due balance to unlock your subscription. Not enough information. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Microsoft training. Easy to follow.

In the Microsoft admin center, you can manage the payment information and billing for your Microsoft subscription. From here you can review your invoices, add a new payment method, or check your other Microsoft billing information. Sign in to the Microsoft admin center with your admin credentials.

Xbox games leaving Games with Gold. Microsoft Store and billing help. Get help with EA Play for Xbox. Resolved my issue. Update your billing address and payment options. Someone you know, such as a family member, bought something with your card. Settings, apps, and games in Microsoft Store. Use PayPal with your Microsoft account. Accessibility center. Things often go a lot faster when we know you. Check your Xbox purchase history. Consumer and Regulatory Information. Microsoft Tech Community. You have multiple accounts. Microsoft security.