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Thanks to the Call Steering feature, you can easily be routed to the step you want when you call Garanti BBVA Customer Communication Center by only speaking, without having to navigate any key-driven menus. Furthermore, you won't need the additional verification if you are using Garanti BBVA Mobile and call 0 Customer Communication Center to enroll in voice verification. This feature allows verifying your identity with your voice while you are speaking naturally with our customer representative over the phone, without needing any additional verification with a mobile notification or SMS PIN. Following the Voice Self-Service steps, you can easily complete your transactions only by speaking. In voice self-service steps enabling the completion of many transactions including learning account balance, changing statement week, inquiring credit card debt, learning current term transactions by way of speaking, transactions can be comfortably finalized thanks to guidance from the system and information provided by the users.

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