Ebay item not arrived

I don't use ebay that much but i never had any problem, ebay item not arrived even with Chinese vendors that are further away and can have a language barrier to talk to. So i bought this item, i don't remenber what the delivery time was, and i can't seem to be able to see it now.

I purchased several fragrance samples in the past on ebay from this specific seller probably mode than I never had a problem. Last monday I ordered 3 and he shipped them all on the same package, it was marked as delivered on Wednesday but I never received anything. My neighbors are usually good at giving me misplaced packages, and so is USPS at delivering to the correct mailbox. What are my options? Its a seller with good rep, and its not really a high value item that will make the seller go broke if he issues a replacement or refund. In no way, shape, form, or dimension is this the fault of your seller.

Ebay item not arrived

Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. So keep an eye out for messages from your buyers and respond promptly. Once a request is opened, you have 3 business days to resolve the issue. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. When a buyer opens a request, the funds related to the sale may be put on hold. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. If eBay steps in to help, you will no longer be able to issue a refund. See the instructions below to find out how. If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. Once the buyer has let you know that they have an issue, you have 3 business days to make things right. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. You don't have to ask eBay to step in immediately after the 3 business days though — if you're still working things through with the buyer, you generally have up to 21 business days after the request was opened to ask us for help.

Use the return calculator to compensate for potential added costs.

.

Buyer claim package was not delivered to them. Tracking says it is. I know it can and does happen. My question is: How do I not reimburse buyer for post office mistakes without my reputation suffering? Go to Best Answer. If the buyer has opened an Item not Received case, upload the tracking into the case and then call ebay to have them close it in your favor. If not, please contact the Post Office and ask them to check the GPS coordinates of the Delivered scan to verify that the package was actually delivered to your address. If the package was misdelivered, ask the Post Office if it can be retrieved. If it can not be retrieved, you can file a claim with the Post Office. If it turns out that the package was stolen from your address, you should contact your local police department and you may be able to open a theft claim with your homeowner's insurance.

Ebay item not arrived

Search for a topic or question:. Was the information helpful? When creating an order, I lose my progress when I login How do I complain about one of your services? Why can't I view my marketplace orders when I try to import them? How do I make changes to my personal details? How can I view my orders? How do I submit a claim for a lost or damaged parcel? Can I upload multiple parcels using a CSV file? I send a lot of parcels, can you offer me a business or credit account? Can I link my marketplace account to Evri?

Worlds hardest game unblocked

Respond to any buyer messages in a timely manner. My post responding to rca-auctions was regarding when the seller purchased shipping insurance AND it is known that the item was mis-delivered by USPS. A more secure way to access your account is here. Not answering is also not helpful at all. View all. Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed. Be sure to ship to the address listed in checkout. Here are the steps when one is the buyer and the tracking shows delivered and you didn't get the package:. More shipping tips from your fellow sellers! Porch pirate? Message 8 of Did you mean:. Showing results for. To start an appeal, follow these steps: Go to your Seller Dashboard. This can include things like:.

We want you to shop hassle-free on eBay. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. Find out more.

Select See cases and find the item in the list. As for ebay if the carrier has delivered to the wrong address and you have this in writing: then you can try to find a person and department to file a claim. It helps to provide a better customer experience, and it might make it easier to come to an agreement about their issue. It is also the purchasers to have a secure place to receive the package. Your seller is not responsible, nor liable, for a package that goes missing from your property. Expand Closed without seller resolution to see your options. Message 11 of Not answering is also not helpful at all. He paid good money for tracking to avoid. In response to north40sales. Once the buyer has let you know that they have an issue, you have 3 business days to make things right.