Does jb hi-fi repair laptops

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A friend bought a laptop with extended warranty from JB. The laptop now won't even power on, and when my friend called JB about it, she was told to send the laptop to the east coast probably Sydney or Melbourne? She is based in Perth. This does not sound right to me. I have a feeling JB is just shamelessly trying to fob her off, without fulfilling their obligation to look after her post-sales.

Does jb hi-fi repair laptops

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 When one of your products suffers an unexpected fault, trying to arrange a replacement unit or have your existing product repaired can be frustrating. JB Hi-Fi Extra Care provides you with certainty that your product will be repaired or replaced if it becomes faulty during the period of the plan. Like-For Like Replacement. Repair Period Guarantee. Technical Product Support. Contact us for free technical product support Monday to Friday excluding public holidays 9ampm Melbourne time. Worldwide Cover. Travelling outside Australia with a portable device? We cover your product no matter where it is in the world, provided you obtain pre-approval for any repairs or replacements.

Although none of the salespeople we spoke to mentioned it, The Good Guys also offers a two-year voluntary warranty period on products in this price range, does jb hi-fi repair laptops, according to its website. The team at SquareTrade will review your case and advise you on next steps.

Discussion in ' Newbie Lounge ' started by thedunnyman , Mar 5, Log in or Sign up. OCAU Forums. OCAU Merchandise is available! Discussion in this thread. Joined: Jul 16, Messages: Hey guys, Sorry if this is the wrong place - wasn't too sure where to put this.

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 Our Microsoft range of Windows laptops is one of the biggest going around.

Does jb hi-fi repair laptops

What follows is a primer on some of the things I learnt as both an employee and a customer while shopping at JB Hi-Fi. Approaching this top-down, JB Hi-Fi stores are separated into different departments that fall into two different sections. Salespeople that work in these departments are required to meet personal and departmental budgets every week. They also earn a commission on the items that they sell. Somewhere in between the two are accessories staff that predominantly deal with things like phone cases, cables, power banks and smaller pick-up-and-go items. The policy at JB Hi-Fi is relatively straightforward. Basically, staff are generally willing to price match for you, if you can provide them with reasonable evidence. Most of the time, price matching occurs without any questions asked, but if a price seems too good to be true — it usually is. On the other hand, if you have seen a cheaper price at an online retailer it is worth questioning the salesperson about it.

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Yeah, but merchantable quality is based on the Value of the item as well. The length of the period depends on the price and type of product. What's more, if you read the fine print on JB Hi-Fi's voluntary warranty policy, you'll see that the retailer offers a replacement or refund only for the first six months after you bought the product. There are dirty marks everywhere! So if something goes wrong in the first year, Samsung would fix [it] and if something went wrong in the second year, we would fix it. It wasn't of merchantible quality when it was sold to you, if it was the speakers wouldn't have failed after 13 months. Coverage starts after the manufacturer's warranty expires and entitles customers to a replacement for eligible faults. OCAU Forums. Get your friend to take it to JB if it's in the first year if it's after 1 year he needs to call the warranty number then he drops it off at JB and it's sent away. Computing Computer Laptop. Under the ACL: Products must be durable and must function for a reasonable amount of time after purchase without breaking down. What type of Technical Product Support is available? Just like many JB Hi-Fi staff, many of those at The Good Guys seemed to think the retailer's obligation to consumers ended at the two-year mark. Extended warranty: For a specified period of time e. Under the ACL: If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:.

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We found this to be a misleading sales technique, as it gives the false impression that people have rights only if they buy an extended warranty. Live chat with us or call 13 52 Skip to content Skip to footer navigation. Laundry Costs. Need to know Seven in 10 stores in our mystery shop actively misrepresented consumers' rights to a remedy As a consumer, you have rights under Australian Consumer Law, regardless of whether or not you buy an extended warranty Retailers are not allowed to say that your rights are limited to the warranty of the product. If this occurs, we'll cover the costs associated with the collection from and re-delivery to your home. So selling people an extended warranty can lead them to believe they're entitled only to the remedies outlined in that plan such as a repair when they actually may be entitled to a better remedy such as a replacement or refund. Paying for transport for larger items Extended warranty: If your repairs cannot be completed at your home, pick up and return delivery of your product will be provided. She says she was told to sell customers extended warranties, but was given no information on their consumer rights. The voluntary warranty policy may actually give you fewer rights than those you're already entitled to under consumer law. A friend bought a laptop with extended warranty from JB. Headless Turkey , Mar 5,