Cisco finesse device not accessible

Posted on January 7, by Andrew or Andy but not Drew.

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible. Please contact your system administrator. I have checked user roles and the users are exactly identical. I have replaced the phone and have the same issue. I even changed the switch port it is connected to.

Cisco finesse device not accessible

We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Contact your administrator". Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:. Learn more. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.

Note : This message applies to Finesse version Exceptions may be present in the documentation due to language that is hardcoded in cisco finesse device not accessible user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product.

I have a quick question here It's been painful but i am getting. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. The only thing though, since i migrated these servers to the lab, i had to changed IP, DNS, hostname Therfore, i have lost my license files. Cucm is running on a default license which is fine but i have to get a new license for uccx. Go to Solution.

Have u tried with any other working extn and if that also fails we can eliminate the Phone part and we if possible pls try to collect Finesse desktop logs using the below CLI command, but shld have enabled log capture in the agent login to capture these. Is this a single agent affected due to this or does it affect multiple logins? For example:. Then I was able to login ,after that I preformed full sync to ldap and then the user was able. Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:. Turn on suggestions.

Cisco finesse device not accessible

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible.

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Like Loading Hi Phone Pros, I have a quite unusual issue. I have a quite unusual issue. Turn on suggestions. Search instead for. In response to Syed. Before going over those steps the tag line , if you will, for this blog is one of my core approaches in life: Slow is smooth and smooth is fast. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. Log in to Save Content. All forum topics Previous Topic Next Topic. Turn it off by dialing

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product.

Hi Phone Pros, I have a quite unusual issue. Log in to Save Content. Therfore, i have lost my license files. Next, restart the agent's device 5. However, despite all this, the installer still runs in Arabic in the odd case Message waiting light remains on The red LED remains turned on on the receiver. Andrew, The topic was little misleading. This is accomplished by creating those Application Users accounts i. I even changed the switch port it is connected to. Find answers to your questions by entering keywords or phrases in the Search bar above. While the installer is done in Arabic, the application is in English afterwards. Any account name changes , where possible, should be considered.