Bt cordless phone troubleshooting

If your cordless phone shows "Searching", "Base" or "Range Out" it means your phone has lost its link with the base.

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. You could also try using a different set of rechargeable batteries. If this doesn't work, follow the steps below for the handset you're using.

Bt cordless phone troubleshooting

There can be several reasons why you can't make or receive calls. There can be several reasons for this. If the link still isn't restored, you'll need to re-register the handset to the base. For how to do it, see the user guide. All landlines have a REN Ringer equivalence number given to them. The standard number for a residential line is a REN of four. Carefully check the total REN connected to your line. You do this by adding together the REN value of each device it's normally shown on the base. If you exceed the REN of four, your phones may not ring. And if you're using different types of phone there's no guarantee they'll ring, even when the REN's less than four. You can buy microfilters from www. If these checks don't help, please contact the helpdesk for your model of phone. Ask the BT Community. Contact us.

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If your cordless phone doesn't ring, please try these checks: Make sure the ringer volume on your phone is not turned down or switched off. If you need help, check the user guide for your phone. Make sure you are using the phone line cord that you received in the box with the phone. Don't use one from another phone. If the link isn't restored, register the phone again to the base. If the phone didn't ring for calls in your calls list, check the blocked numbers list and calls type blocked. If you are using a phone from another manufacturer, please contact the manufacturer's helpdesk for further help.

Cables, poles, cabinets and manholes are looked after by Openreach. Openreach want to know if any part of their network outside the boundary of your property has the potential to be a danger to the general public. If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. Ask the BT Community. Contact us. How can I report damage to BT cables, poles, cabinets or manholes? To report any of the following, please call us on option 1 : Damaged underground cables typically caused by mechanical diggers in built-up areas Loose cables or cables dangling from telephone poles Damaged green cabinets or cabinets with open doors Damaged telephone poles Loose, cracked or missing manhole covers Unsafe Openreach worksites Reporting problems or faults with your own service If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks.

Bt cordless phone troubleshooting

If your cordless phone doesn't ring, please try these checks: Make sure the ringer volume on your phone is not turned down or switched off. If you need help, check the user guide for your phone. Make sure you are using the phone line cord that you received in the box with the phone. Don't use one from another phone. If the link isn't restored, register the phone again to the base. If the phone didn't ring for calls in your calls list, check the blocked numbers list and calls type blocked. If you are using a phone from another manufacturer, please contact the manufacturer's helpdesk for further help.

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If you reset the base settings all the base settings will return to their default settings, e. Message 3 of 3. Digital Voice: I have a problem with my handset. If you can make calls, but can't receive them. If you still can't make or receive calls, contact your service provider to get the line checked Try testing your phone on a line in a different property, such as a neighbour's line. Was this answer helpful? Please select one feedback option. All forum topics Previous Topic Next Topic. Need more help? Why does my cordless phone keep showing "Searching", "Base" or "Range out"? Thanks for your feedback.

I have removed the batteries and put them back and nothing changes. Cannot see how to reset the handset. The other handset is working perfectly.

Please try these checks in order: Make sure that you're using the line cord that came with the phone as a different cord may not be suitable Check that both ends of the line cord are securely connected Check that both ends of the power adapter are securely plugged in Make sure the power adapter is plugged into a working mains socket and the power is switched on If the handset display flashes Searching , Base or Range Out it's lost its link to the base Move the handset closer to the base so it's back in range. Help and support Landline and Digital Voice Why can't I make or receive telephone calls cordless phones? Already reported a fault? I found it difficult to follow. Ask the BT Community. The standard number for a residential line is a REN of four. This will reset your phone Reset both the phone and the base to change the settings back to the factory default. Why can't I make or receive telephone calls cordless phones? Sign In Forum Help. Please select one feedback option. Find out what to do.