At&t problems

Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the situation. Sources have told ABC News that there was nothing nefarious or malicious about the incident, at&t problems. The at&t problems prompted federal agencies to investigate whether the outage was caused by a cyberattack. We are working urgently to restore service to them.

It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. I want to make sure I get the credit,'" he added. Consumers who don't want to call customer service may also be able to interface with a provider's online portal or chatbot for speedier resolution, he said.

At&t problems

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The number dipped before spiking again to more than 50, outages around 7 a. In the next hour, the number again climbed to 71, Customers of Verizon and T-Mobile also reported outages, but both companies said that they had not suffered an outage directly, but that customers could have had issues trying to connect with those using another carrier. Brian Cheung. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a statement.

At&t problems

Based on an initial review, the company thinks the outage "was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," it said Thursday evening. ET Thursday. Reports dipped then spiked again to more than 50, around 7 a. Verizon said Thursday morning that the outages are not affecting its network directly, only customers trying to reach another carrier. More than 13, customers reported outages as of 8 a. The number dipped to around 10, by 10 a. We sincerely apologize to them. Cybersecurity and Infrastructure Security Agency said there is no indication of a cyberattack. The most likely cause of the outage "is a cloud misconfiguration" which is "a fancy word for saying human error," Lee McKnight, an associate professor at Syracuse University's School of Information Studies, said in a statement.

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The county government in Fairfax, Virginia released a similar warning. Shooting on Bay Bridge leaves 1 woman hurt: police. We are continuing to monitor the situation," a Verizon spokesperson said. Consumer advocates suggest customers ask for reimbursement in the event of future blackouts from phone and internet providers. Please check back for updates. Sources have told ABC News that there was nothing nefarious or malicious about the incident. Local News. Crews knock out SJ house fire involving propane tanks: authorities. Thursday, prompting federal agencies to investigate whether the outage was caused by a cyberattack. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks. See full list of the Oscar nominations.

At the disruption's peak, between 8 and 9 a. The company did not share information on why the outage may have started, or how many customers were affected. The outage figures reported by Downdetector, largely based on submissions from users , may not be accurate.

A similar consumer protection doesn't seem to exist in the wireless arena, Breyault said. Hundreds of pets living in deplorable conditions rescued in Hollister. This is a developing story. Investing Club. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. The Federal Communications Commission in January proposed a rule that would require rebates for consumers who face programming blackouts on cable or satellite television subscriptions. Please check back for updates. In turn, officials urged callers to contact emergency services by alternative means. VIDEO Key Points. ET, the U. It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. Station Info.