Account.live.com

Edit your gamertag or avatar, update your Xbox settings, find and add friends, and more. Set screen time, update content restrictions, account.live.com, and stay on account.live.com of incoming friend requests.

Home Home. You see the following error message when you're trying to sign in to Xbox:. This means that there's a problem with your Microsoft account. Solution 1: Check the Xbox status. Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications , and sign in to receive a message when the service is up and running again. Xbox status page.

Account.live.com

This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. If you already tried this but it didn't work, use our Sign In Helper tool. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours. Improve your chances to successfully recover your account by reading through the following guidance first. Important: The account recovery form can only be used if two-step verification isn't turned on. You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office. Account recovery form. Collect as much information as you can about any Microsoft services you may have used with this account.

Related topics. The security account.live.com that you replaced will be deleted in 30 days. We'll use this account to send you information about your request, account.live.com.

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If you want to change a known password, see Change your Microsoft account password instead. If the "Enter password" window is still open select Forgotten your password? For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Retype the first part of the email address or the last four digits of the phone number hinted at in the previous window. Confirm the code to create a new password.

Account.live.com

Select Reset password below. Reset password. Enter the email address, phone number, or Skype name you use to sign in then select Next. Type the security code into Verify your identity , then select Next. If you need help with your work, school or Entra password, go to Microsoft Online password reset.

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We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours. You can use any active email account, even one belonging to a friend or relative. Not enough information. Engage with friends and the Xbox community See what your friends are playing, share game clips, and chat. Contact us. Microsoft Tech Community. Think about passwords that you use on other accounts that you may have used here. Thank you! For help with how to check for saved passwords here are a few suggestions from common browsers and tools:. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Add security info to your Microsoft account. If you skipped this step when you first set up your account, you'll need to do this when prompted. Any more feedback for Microsoft? If contact us isn't working the way you expect, try the disability answer desk option on this page.

These instructions are for personal Microsoft accounts.

Answer as many questions as you can as thoroughly as possible. This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. Microsoft Insiders. During that time, we'll send notifications to the phone number or email address that's being removed, in case an attacker is attempting to remove your info. Thank you! If you use a Chrome browser, see Manage passwords. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Related topics. Xbox app for mobile Easily share game clips and screenshots, chat, and get notifications from your phone or tablet. Set screen time, update content restrictions, and stay on top of incoming friend requests. Any more feedback for Microsoft? Make sure you get the ID from a console you use a lot.